Privacy Policy

Real Growth Co. ("we", "us", "our") is a sole-trader consultancy operated from Melbourne, Australia. We provide growth strategy, performance marketing, and creative direction services to ecommerce businesses.

This policy applies to all information collected through our website and during the course of our consulting engagements.

We collect information you provide directly to us when you:

• Book a strategy call or contact us through our website
• Subscribe to our newsletter or download a free resource
• Engage us for paid consulting services
• Communicate with us via email, phone, or messaging platforms

This information may include your name, email address, phone number, business name, website URL, ad account access credentials (when you engage us for performance marketing), payment information, and any other details you choose to share.

We also collect technical information automatically when you visit our website, including your IP address, browser type, device information, pages visited, time spent on pages, and referring source.

We use your personal information to:

• Respond to enquiries and schedule strategy calls
• Deliver the services you have engaged us for
• Send you our 90-day plan or other promised deliverables
• Issue invoices and process payments
• Send transactional or service-related emails
• Send marketing communications (only with your consent — you can unsubscribe at any time)
• Improve our website and services based on usage analytics
• Comply with our legal obligations

Our website uses cookies and similar tracking technologies to remember your preferences, understand how visitors use our site, and improve user experience. The categories of cookies we use include:

• Essential cookies — required for the website to function
• Analytics cookies — help us understand how visitors interact with the site (e.g. Google Analytics, Shopify Analytics)
• Marketing cookies — used to measure the performance of our ads on platforms like Meta and Google

You can disable cookies through your browser settings. Note that disabling essential cookies may affect site functionality.

We use trusted third-party services to operate our business. When you interact with our website or services, your information may be processed by:

• Shopify — website hosting and ecommerce infrastructure
• Google (Analytics, Workspace) — analytics and email
• Calendly / similar — call scheduling
• Stripe / Shopify Payments — payment processing
• Klaviyo / Mailchimp / similar — email marketing (where applicable)
• Meta, Google, TikTok ad platforms — when you engage us for performance marketing on your accounts

Each of these third parties has their own privacy policy. We only share information with them as necessary to deliver our services.

We do not sell your personal information. We only share it when:

• You give us explicit permission (e.g. when you grant us ad account access)
• It's necessary to deliver the services you've engaged us for
• We're required by law, court order, or regulatory authority
• It's necessary to protect our legal rights or prevent harm

If we ever sell or transfer the business, your information may transfer to the new owner — you'll be notified before any such change.

We retain personal information only for as long as necessary to deliver our services, comply with legal obligations (Australian tax law requires retention of financial records for 5 years), resolve disputes, and enforce our agreements.

If you request deletion of your information and we don't have a legal obligation to retain it, we'll delete it within 30 days.

Under the Australian Privacy Act 1988 (Cth), you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or outdated information
• Request deletion (subject to our legal retention obligations)
• Withdraw consent for marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

If you are located in the European Union or California, you may have additional rights under the GDPR or CCPA respectively. Contact us using the details below to exercise any of these rights.

We take reasonable steps to protect your information from unauthorised access, loss, misuse, or disclosure. This includes using HTTPS encryption, strong passwords, two-factor authentication on critical accounts, and limiting access to your information to only what's necessary to deliver our services.

No method of transmission over the internet is 100% secure — we cannot guarantee absolute security, but we'll notify you promptly if a breach occurs that affects your information.

Our services are intended for business owners and operators. We do not knowingly collect information from anyone under 18. If you believe we have collected information from a minor, contact us and we'll delete it.

We may update this policy from time to time as our services evolve or as required by law. When we make material changes, we'll update the "Last updated" date at the top of this page and, where appropriate, notify you directly.

If you have questions about this policy or how we handle your information, contact us at the email below. We respond to all privacy-related enquiries within 5 business days.