Terms of Service

By accessing our website or engaging Real Growth Co. for any service, you agree to be bound by these Terms of Service. If you don't agree with any part of these terms, please don't use our website or services.

Real Growth Co. is a sole-trader consultancy based in Melbourne, Australia. We provide growth strategy, performance marketing, creative direction, and conversion optimisation services to ecommerce businesses ("clients").

The services we offer include but are not limited to:

• Growth strategy and 90-day action plans
• Performance marketing management (Meta, Google, TikTok and other paid acquisition platforms)
• Brand and creative direction
• Conversion optimisation
• Custom landing page builds (priced per page)
• Free strategy calls and complimentary deliverables

The specific scope, deliverables, and timeline for each engagement are agreed in writing before work begins.

We offer free 60-minute strategy calls and complimentary deliverables (such as a 90-day action plan) with no obligation to engage us further. These free deliverables are yours to keep and use however you see fit. We provide them in good faith and to demonstrate the value of our work — there is no expectation of payment or future engagement.

Paid engagements are governed by a separate written agreement (statement of work or service agreement) that specifies scope, deliverables, timeline, fees, and payment terms. In the absence of a signed agreement to the contrary:

• Monthly retainers are invoiced in advance on the 1st of each month, payable within 7 days
• Project fees (e.g. landing pages) are 50% upfront, 50% on delivery
• All fees are in Australian Dollars (AUD) and exclusive of GST unless otherwise stated
• Late payments may incur a 1.5% monthly interest charge after 14 days

You may cancel a monthly retainer at any time with 30 days' written notice. Fees paid for the current period are non-refundable, but no further fees will be charged after the notice period ends.

Project fees are non-refundable once work has commenced. If you cancel a project before any work has been done, your deposit will be refunded in full minus any reasonable preparation costs incurred.

This refund policy does not affect your rights under the Australian Consumer Law where applicable.

To deliver our services effectively, we rely on you to:

• Provide accurate, complete information about your business and goals
• Grant timely access to ad accounts, analytics, and other platforms required for the work
• Provide feedback and approvals within agreed timeframes
• Make payments on time
• Communicate openly about any concerns so we can resolve them

Delays or issues caused by missing information or access may impact our timeline and results, and are not our responsibility.

Any deliverables we create specifically for you (strategy documents, briefs, ad creative concepts, landing pages, etc.) become your property upon full payment.

However, we retain ownership of our underlying methodologies, frameworks, templates, and general know-how. We may use anonymised insights and learnings from our work with you to improve our services for other clients, but we'll never share confidential information.

We treat all information you share with us as confidential and will not disclose it to third parties without your permission, except as required to deliver the services or comply with the law.

You agree to treat our proprietary methodologies, pricing, and processes as confidential and not share them with competitors.

We work hard to deliver results and we have a strong track record. However, the success of any marketing or growth initiative depends on many factors outside our control, including market conditions, your product, your pricing, your team's execution, and broader economic factors.

We do not guarantee specific revenue outcomes, ROAS figures, or conversion rates. Any forward-looking projections we provide are estimates based on past performance and reasonable assumptions, not promises.

To the maximum extent permitted by law, our total liability to you arising from these terms or our services is limited to the total fees you have paid us in the 3 months preceding the event giving rise to the liability.

We are not liable for indirect, incidental, consequential, or special damages, including loss of profits, loss of business, or loss of data.

Nothing in these terms excludes or limits any liability that cannot be excluded under the Australian Consumer Law.

Either party may terminate an engagement by providing the agreed notice period (default 30 days for retainers). We may terminate immediately if you materially breach these terms, fail to pay outstanding invoices, or engage in conduct that damages our reputation or wellbeing.

On termination, you will pay all fees for work completed up to the termination date. We will deliver any work in progress to a reasonable handover point.

These terms are governed by the laws of Victoria, Australia. Any disputes will be resolved in the courts of Victoria.

We may update these terms from time to time. When we make material changes, we'll update the "Last updated" date at the top of this page. Continued use of our website or services after changes constitutes acceptance of the updated terms.

If you have questions about these terms, contact us at the email below.